Just out of my apprenticeship six months. Boss sent me to a job of a pipe dripping outside. Could not find out what problem was. Did not want to phone my boss. Did a video call and helped me identify it was flow off from a Oso unvented cylinder. It has an internal air gap that requires periodic recharging. I have the relevant G3 qualification which I obtained at college which allowed and help me carry out a service of the unit. Well worth the £20

Had just moved into a new apartment and there was a bad smell in the ensuite. Engineer quickly could tell it was the water trap in the shower had dried out. This then allowed the sewer smell to come right into room. Ran shower for five minutes, opened window and have not had a problem since. Also advice to remove shower head when running as property had been vacant for a while and with producing spray from head there would be a legionella risk.

Fitted a new toilet and was given advice a start of fitting and half way through. Don’t think I could have carried out myself without this help.

Have been plumbing for 11 years, but never came across a one pipe heating system, that I had to move two radiators. Was given advice from a experienced man on two occasions that helped make work run smooth and when completed, heating worked perfectly.

Over the past few weeks, knocking had started occasionally coming from pipes in the house. After a number of queries to was identified that a new water mains supply had been installed in the local area and this had increased pressure in my house. Recommended me to install a pressure reducing valve. This was beyond my capabilities and I contact a local plumber who came and carried out work and problem has not occurred since.

Water was coming through a spotlight in the kitchen sometimes. I requested a video call. Within 5 minutes the engineer identified it was seals around the bathroom which was directly above had came away causing a gap to allow the water when showering to leak through.

My gas boiler would not come on. It was showing up a A28I code. Engineer checked out while we had our video call. He identified it was a low water pressure in heating fault. Advised me how to check if it was this, which he did by checking a gauge on boiler. It was and then advised me how to increase pressure. Had heating going within 20 minutes at a cost of £20. A plumber in my area would have cost at least £70 and maybe a day off work and hoping they would even turn up.

Heating at radiators was slightly working upstairs but not downstairs. Engineer could identify this was a heating pump circulation problem.